Manuals

What
We Do

We integrate the policies, procedures, and standard operating practices of various business functions of any organisation. To do that, we study in details the business processes of our clients and develop manuals of three types—policy, procedure, and operations. Our policy manuals explain and outline the principles and rules of the organisation. In procedural manuals we elaborate how work activities are to be performed. The operations manuals we develop focus on daily work activities. Our focus is always on standardisation processes and aligning them with the best practices of the industry and the organisation's vision.

We implement best practices by developing standard operating policies and procedures

  • Based on the corporate policy, we detail the composition and role of the board members and executive committees, the functional organisation, reporting structure, and authority levels.

  • We craft manuals that set clear policies and guidelines for managing human resources and administrative affairs of the company including—recruitment and separation, remuneration structure, employee affairs, administrative affairs, training and evaluation, and reporting.

  • We set clear policies and guidelines for managing the entire finance and accounting operations of the company, including the record-keeping of invoicing, procurement, payables, receivables, expenses, financial reporting, budgeting and control, treasury, fund management, and capital expenditure.

  • We develop procedures for managing the entire purchase operations of all goods, including vendor selection, contractual agreements, product selection, the listing of products, ordering, goods receipt, display, stock returns, payment to suppliers, and all other processes related to local purchases and imports.

  • We detail standard operating procedures for goods receipt, stocking, outbound process, stock return, delivery of goods, stock taking and reconciliation, invoicing, safety and security, insurance, vehicle management, and driver management.

  • We write the entire sales and distribution operations procedures like demand planning, people management, display and merchandising, ordering, billing, data management, promotions, pricing, customer servicing, and performance of employees.

  • Our manual provides detailed procedures for managing the retail operations of individual stores, target-oriented planning and monitoring, procurement—both local and imports—staff handling, merchandising, customer servicing, and performance of stores and their employees.

  • We develop standard operating procedures for production planning, scheduling, product mix decisions, production process steps, raw materials and finished goods stores, record keeping, staff responsibilities, regulatory compliances, inspection and quality control, and equipment maintenance.

  • For IT hardware and software operations, we detail procedures to include user registration, access control, security of servers and connected computers, networking, connectivity, backup, and maintenance of all hardware, application, and operating software.